Clocky Support Center
Official developer help desk, FAQs, and technical support for Clocky.
1. Direct Support Channels
Need assistance with Clocky? Our support team is here to help you resolve technical issues, answer billing questions, or assist with permissions.
Email Developer Support
Average response time: within 24 hours
Reach out to our customer care team directly from your email client:
2. Application & System Info
Reference information for support requests:
2.4.0
com.enlistech.clocky
Enlistech
3. Frequently Asked Questions
Does Clocky store my alarm data on a cloud server?
No. All your alarms, timers, and custom sleep schedules are stored strictly locally on your device.
Why does Clocky need 'Alarm & Reminder' permission?
Android and iOS require explicit schedule permissions so alarms can wake your device reliably even when silent mode or Do Not Disturb is enabled.
How do I back up my alarm preferences?
Since no account is required, backups are automatically handled by your system's standard OS device backup (iCloud / Google Drive).
How do I update Clocky to the latest version?
You can update Clocky anytime by visiting the Google Play Store or Apple App Store on your device, searching for "Clocky", and tapping the "Update" button.
How do I report a bug or suggest a feature?
Please send an email to support@enlistech.com with details regarding your device model, OS version, and steps to reproduce the issue. We review all feedback promptly.
Is there any subscription fee for using this application?
Clocky details its pricing and features directly on the app store page. Any optional in-app purchases are managed through standard store billing.
4. Common Troubleshooting Steps
App crashing or failing to launch?
Restart your mobile device, ensure your OS is updated, and check if an app update is available in your app store.
Missing notifications or background alarms?
Go to OS Device Settings > Battery Optimization and ensure Clocky is set to "Unrestricted" or "Allow Background Usage".