Scannr Support Center
Official developer help desk, FAQs, and technical support for Scannr.
1. Direct Support Channels
Need assistance with Scannr? Our support team is here to help you resolve technical issues, answer billing questions, or assist with permissions.
Email Developer Support
Average response time: within 24 hours
Reach out to our customer care team directly from your email client:
2. Application & System Info
Reference information for support requests:
1.5.0
com.enlistech.scannr
Enlistech
3. Frequently Asked Questions
Are scanned documents uploaded to any remote server?
No! All OCR processing and PDF rendering take place 100% on your device locally. Your documents never leave your phone.
How do I update Scannr to the latest version?
You can update Scannr anytime by visiting the Google Play Store or Apple App Store on your device, searching for "Scannr", and tapping the "Update" button.
How do I report a bug or suggest a feature?
Please send an email to support@enlistech.com with details regarding your device model, OS version, and steps to reproduce the issue. We review all feedback promptly.
Is there any subscription fee for using this application?
Scannr details its pricing and features directly on the app store page. Any optional in-app purchases are managed through standard store billing.
4. Common Troubleshooting Steps
App crashing or failing to launch?
Restart your mobile device, ensure your OS is updated, and check if an app update is available in your app store.
Missing notifications or background alarms?
Go to OS Device Settings > Battery Optimization and ensure Scannr is set to "Unrestricted" or "Allow Background Usage".